Triple S Consultancy has just launched Excellence in Service, a flexible hospitality course designed for interior crew who are considering the service industry as a lifelong profession.

Triple S have recognised that the yachting industry has struggled with a high turnover of crew and that their standardised training would sharpen skills benefiting owners, owner's representatives, captains and management. Triple S offer their courses both onboard and at locations chosen worldwide.

Peter Vogel, Managing Director of Triple S Consultancy stated "Our aim is to establish an industry wide standard that is recognised by owners, captains and crew. Training is an essential tool to keep crew motivated in their work and also helps reduce employee turn over. Furthermore, if some still operate on the theory that they can save money by hiring unskilled service crew, they do not realize that poor service and high turnover actually cost them more than they could ever save."

The Excellence in Service programme equips students with the hospitality skills they need to climb the service ladder to management. Excellence in Service aims to raise the level of professionalism in crew hospitality by teaching the finer points of guest service- details that make all the difference to discerning guests.

Triple S believe that armed with a formal skill set crew will find increasing job satisfaction as their skills and confidence grow naturally leading to longevity in their job role.

Excellence in Service has been designed by Triple S Consultancy, together with affiliated partners; The Guild of Professional English Butlers, The Fabulous Shaker Boys & The Wine Guide. Courses are delivered using a contemporary approach and can be taught in groups or for individuals. Training programmes are accepted on a rolling basis. Spaces are still available in June in the South of France. For more information visit the company website or email info@tripleconsultancy.com.


Related links
Triple S Consultancy - company profile | company website